Last updated: March 25, 2026
We want you to be confident purchasing from LegacyLift. If something isn't right, we'll make it right. This policy covers our self-service migration tokens and our done-for-you migration service.
LegacyLift self-service tokens are digital products that unlock file migrations in our desktop application. Each token provides a set number of file credits that are consumed when you process a file.
If you have not used any file credits from your token, you may request a full refund within 30 days of purchase. No questions asked.
Once you have consumed any file credits from a token, that token is no longer eligible for a refund. Because each credit is consumed instantly during migration and delivers a converted file, we cannot reverse the service once it has been performed.
Tokens are valid for 365 days from the date of purchase. Expired, unused tokens are not eligible for a refund. If your token is approaching expiration and you need more time, contact us and we'll work something out.
Our done-for-you service is a managed migration where we handle the conversion for you. Pricing varies depending on file complexity and volume — see our pricing page for details.
If the migrated files we deliver do not meet the specifications agreed upon at the start of the project, we will either re-do the migration at no additional cost or issue a full refund. Contact us within 14 days of delivery to report issues.
If we determine that your files cannot be successfully migrated, you will receive a full refund. We will explain what we found and, where possible, recommend alternative approaches.
If you cancel a done-for-you project before we have delivered the migrated files, you will receive a full refund minus any work already completed. If work has not yet begun, you receive a full refund.
If the LegacyLift desktop application fails to run on a supported system (Windows 10 version 1809 or later, or Windows 11), contact us first. We will troubleshoot the issue with you. If we are unable to resolve it, we will issue a full refund regardless of whether credits have been consumed.
For bulk token packs (10-file, 50-file, or custom), the same rules apply: unused packs get a full refund within 30 days, and partially used packs are not refundable. For custom enterprise agreements, refund terms will be specified in your service agreement.
Email support@legacy-lyft.com with:
We aim to respond within one business day. Approved refunds are processed back to the original payment method within 5-10 business days, depending on your bank or card issuer.
We ask that you contact us before initiating a chargeback with your bank. We are committed to resolving issues quickly and fairly, and a chargeback can take weeks to process. If you contact us directly, we can typically resolve your concern much faster.
Questions about this policy? Email support@legacy-lyft.com or visit our contact page.